Refund policy

Last updated: October 27, 2026

This policy applies to Affixup Digital and Field Front Desk services. Prepaws has its own refund and cancellation policy at prepaws.com.

Before work starts

If you cancel before we start work on a project, we refund your payment in full.

Project work

If you cancel after work has started, we refund the part of your payment that covers work not yet done, based on the milestones in your quote. Completed milestones are not refundable.

Monthly plans

Fees for a month that has already started are not refunded, but you can cancel future months with 30 days' notice. If we fail to deliver the work listed for a month, we will either complete it the next month at no charge or refund that part of the fee, as you prefer.

Advertising spend

Money paid directly to Google, Meta or other ad platforms is controlled by those platforms and cannot be refunded by us.

Guest posts and links

If a guest post we placed is removed within 6 months of publication, we replace it with a similar placement or refund that placement.

How to request a refund

Email support@affixup.com with your invoice number and reason. We reply within 2 business days, and approved refunds go back to the original payment method within 5 to 10 business days.

Contact

Affixup LLC, 2055 Limestone Road, STE 200-C, Wilmington, DE 19808, USA
Email: support@affixup.com · Phone: +1 (302) 214-9747 · Monday to Saturday, 9 am to 7 pm Eastern Time